American Airlines integrates Uber into mobile app

American Airlines 787 aircraft
Travel News 26 Apr 2016

American Airlines is partnering with Uber to create a door-to-door streamlined service to help customers get from home or work to the airport and back.

The companies will work together to provide customers faster service, better airport navigation, rider promotions and mileage promotions.

“We’re excited to partner with the only global ride sharing service to offer customers exactly what they’re asking for - a seamless travel experience, whether they’re in the sky or on the ground,” said Scott Hinshaw, American’s director – Partner Marketing. “By working together, we can provide a service that allows customers to request their Uber ride to the airport in step with their itinerary and know where to meet their Uber driver after their flight lands.”

“Whether you’re trying to get home to see your family, or heading to an important business meeting across the country, your travel experience should be seamless. We’re excited to work with American Airlines to ensure passengers have a great door-to-door experience,” said Jonathan DiOrio, Uber’s head of travel partnerships.

American’s customers can now set a reminder for an Uber ride at the push of a button with the help of Uber’s Ride Reminder. After booking their flights on aa.com, American will send the e-ticket confirmation via email, and the customer can click on the “Remind me to Uber” icon to set a reminder for their ride.

The American Airlines app now has added functionality for navigation to guide customers to the nearest Uber pick up location at 11 airports across the country.

  • Charlotte Douglas International (CLT)
  • Chicago O’Hare International (ORD)
  • Dallas/Fort Worth International (DFW)
  • Los Angeles International (LAX)
  • New York’s John F. Kennedy International (JFK)
  • New York’s LaGuardia (LGA)
  • Philadelphia International (PHL) Phoenix Sky Harbor International (PHX)
  • San Francisco International (SFO)
  • San Jose International (SJC)
  • Ronald Reagan Washington National (DCA)

In addition, customers not currently signed up for Uber can enjoy up to $20 off their next ride when they register their account and use promo code RIDEAA.

American will become the first airline to provide a special one-time offer to select elite members. AAdvantage Executive Platinum members who hold that status as of March 1, 2016, will receive a unique code for up to $25 off their next Uber ride – regardless of whether they have used Uber before. These members will receive their unique code in March.

For a limited time, customers who use their AAdvantage® Aviator™ MasterCard® as the method of payment for Uber purchases will earn two additional bonus miles for every $1 spent on their Uber rides from February 7 through July 31, 2016.  Total bonus miles will be awarded after the promotion ends.

This partnership is the latest in a long-term investment American is making to improve and customise the travel experience. Later this year, American will introduce Premium Economy on international routes with the delivery of its new Boeing 787-9 Dreamliner - raising the bar even higher and providing more choices for global travellers. The airline is investing more than $2 billion in fully lie-flat seats; international Wi-Fi; more in-flight entertainment options and power outlets; a new, modern design for Admirals Club lounges worldwide; and an upgraded assortment of complimentary healthy food, cocktails and more. This is in addition to American’s historic fleet renewal which has delivered 215 new aircraft since 2014 and more than 90 new planes are expected in 2016.

 

Image: American Airlines